Our fulfillment centers are located around the world which means that unfortunately sometimes items can be shipped from different locations which is unavoidable. Please be patient and your other items should arrive within the next few days
You will be unable to purchase the item at the lower price. If you're afraid of missing out then subscribe to our email list which can be found at the bottom of our home page or email us directly for a special discount!
We follow industry standards on information security management to ensure that your information is safeguarded. We only use trusted payment processors for our transactions with all payments being processed through either Stripe or Paypal, keeping your payments safe and secure.
All of the information which you provide to us is securely processed through the Shopify gateway. We follow industry standards in safeguarding your information and take the utmost care to ensure that any information that you provide is only seen by the people who need to see it.
We check all of our items prior to shipping but in the unlikely event that your product arrives faulty then we have a 30 day returns policy to protect you. Please email us immediately if this occurs and we will organize a return or refund although we do ask that you provide proof of the fault so videos or pictures would be appreciated.
Our advertising process is painstakingly checked every step of the way but if you feel that we have not advertised a product correctly or you aren't 100% happy with it then we will accept returns up to 30 days after your order being placed.
If you can't find what you're looking for here or just need to get in touch then our friendly support team is always there to help. We know that waiting days for support is frustrating so we strive to reply within an hour of your request during Australian business hours. currently we do not offer phone support but we are looking at making this happen. Please feel free to use any of the two contact methods below for your support requests
Email: firstname.lastname@example.org Facebook: Allura Collective